FAQ

Here you can find our frequently asked questions! Still have a question after looking through this list? Send us a message!

  • When will my order be ready?

All orders are ready in 3-5 business days unless it is a custom item which is then 5-7 business days. Should you need your order sooner, please send us a message before placing your order.

  • Can I pickup my order?

We offer local pick up at Empress Health & Wellness located at 368 175a St Unit #101-103, Surrey, BC. At checkout, be sure to select local pick up and wait for the email that indicates your order is available for pick up. 

  • What is the difference between gold filled, gold vermeil and gold plated?

Gold filled and gold plated have the same base which is usually brass. Gold filled has a thicker layer of gold than gold plated and the manufacturing process is a little bit different. Gold vermeil has a base of sterling silver with a thick gold layer surrounding.

  • How do I care for my jewelry?

We recommend taking off your jewelry when sleeping, taking a shower, working out or swimming. This will ensure long lasting pieces. If your pieces are dirty, simply use water and a clean cloth to wipe them clean. Do not use a sterling silver polishing cloth on gold pieces as it may remove parts of the gold layer.

  • Where are you located?

We are located in South Surrey, BC Canada.